FAQs
Everything we get asked most. If the answer is not here, write to us — a person replies within one business day.
Orders & drops
When is the next drop?
Drops are announced 48 hours ahead on the drop list and on Instagram. There is no fixed schedule — pieces are dyed in runs of 200–400 and go live when they arrive.
Will sold-out sizes come back?
Sometimes. Restocks are not planned in advance; when a run comes back it is posted to Restocks and to the drop list the same morning. Colourways are not repeated once retired.
Can I change or cancel an order?
Within 2 hours of ordering, yes — email contact@rogueclo.com with your order number. After that the order is picked and we cannot touch it.
Do you hold pieces?
No. Everything is first come, first served, including during restocks.
Product
Why does the colour look different from the photos?
Every piece is garment-dyed after it is sewn, in batches. Shade varies slightly between runs, and the seams take dye differently from the body. Photos are shot in daylight with no colour correction.
Will the print crack?
Yes, and it is meant to. The screen prints are laid on heavy and distressed at the factory. They break up further with washing, which is the point.
How should I wash it?
Cold wash inside out, hang dry. No tumble dryer, no fabric softener, no ironing the print. Heavyweight fleece takes a day to dry flat.
Will it shrink?
Everything is pre-washed, so expect under 2% — about half a centimetre in the body length. Rigid denim relaxes in the waist rather than shrinking.
Is the fit unisex?
Yes. Everything is cut boxy and oversized and sized XS–XXL. Size down one for a regular fit.
Shipping & returns
Where do you ship from?
New York, Monday to Friday.
How long does shipping take?
3 business days in the US, 8–14 to Europe and the UK, 10–21 elsewhere. Express US is 2–3 days. Full table on the shipping page.
My tracking has not updated.
Carrier scans stall for a day or two fairly often. If nothing has moved for 72 hours, email contact@rogueclo.com with your order number and we will chase the carrier.
Can I return something?
Full-price, unworn, with the tags still attached. Sale items and accessories are final. See returns.
Do you cover duties?
No. International orders ship DDU and the carrier collects duties on delivery.
Payment & account
What can I pay with?
Visa, Mastercard, Amex, Apple Pay, Google Pay, Shop Pay and PayPal. All charges are in USD.
Do you do student or first-order discounts?
No. Prices are the prices. The drop list is the only place discounts ever appear, and rarely.
Do I need an account?
No — you can check out as a guest. An account keeps your addresses and order history in one place.
Is my card stored on your servers?
No. Payment is handled entirely by the processor; we never see or store card numbers.